Collection: Exchange Policy

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" Exchange Only " Policy for Wigs - Toppers - Hair Replacement items

At BuyWigsUSA, we strive to ensure your complete satisfaction with every wig purchase. We understand that choosing the perfect wig is a personal decision, and we want to make the exchange process as smooth as possible.

Policy Details:

1. Exchange Eligibility: Wigs are eligible for exchange within 14 days from the date of purchase. To be eligible for exchange, the wig must be in its original condition, unworn, and in its original packaging with all tags attached. Wigs can only be exchanged one (1) time only.

2. Restocking Fee: A restocking fee of 30 % of the original purchase price will be applied to all wig exchanges. This fee covers the cost of processing and ensuring the wig meets our quality standards for resale.

3. Exchange Process: To initiate an exchange, please contact our customer service team at 434-385-0347. We will guide you through the exchange process and provide instructions on returning the wig.

4. Exchange Options: You may exchange your wig for another wig of equal or lesser value. If you choose a wig of lesser value, the difference will be applied as a credit for you to apply to a later purchase. If you choose a wig of higher value, you will be responsible for paying the price difference.

5. Non-Exchangeable Items: Customized or altered wigs are not eligible for exchange unless they arrive damaged or defective. Wig cannot be returned if they are not in as received condition / box / tags / internal box stuffings.

6. Refund of Restocking Fee: The restocking fee is non-refundable, even if you choose to return the exchanged wig at a later date.

7. Quality Assurance: All exchanged wigs undergo a thorough inspection to ensure they meet our quality standards before being shipped to you.

Contact Us

If you have any questions about our exchange-only policy for wigs or need assistance with an exchange, please don't hesitate to contact our customer service team at 434-385-0347 or buywigsusa@gmail.com. We're here to help you find the perfect wig that makes you look and feel your best.

Thank you for choosing BuyWigsUSA for your hair replacement needs. We look forward to assisting you with your exchange and ensuring your satisfaction with our products and services.